At The Wishing Wardrobe, every order is carefully packed with love and attention. As a small, single-person-owned business, we personally prepare each package to make sure your items arrive safely and ready to enjoy.

Processing Times

Orders are typically processed within 3–7 business days after purchase.

Please note:

• Processing times do not include shipping transit time.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During launches, sales, holidays, or high-volume periods, processing times may take slightly longer.

We appreciate your patience and support as a small business!

Shipping Methods & Delivery Times

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Estimated delivery times vary depending on:

• Your location
• Selected shipping method
• Carrier delays
• Weather conditions
• Holidays or peak shipping seasons

Shipping times are estimates provided by the carrier and are not guaranteed.

Tracking Information

Tracking information will be provided once your order ships. Please allow up to 48 hours for tracking updates to appear after your package has been accepted by the carrier.

If your tracking shows your package has been delivered but you have not received it, please:

• Check with household members or neighbors
• Check your delivery location
• Contact the shipping carrier for additional assistance

Once a package has been marked as delivered by the carrier, The Wishing Wardrobe is not responsible for lost or stolen packages.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to:

• An incorrect address
• Missing apartment/unit information
• Refused delivery
• Failure to claim the package

Additional shipping charges may apply if you would like the order reshipped.

If a refund is requested, the refund amount may be reduced by original shipping costs and any return shipping fees incurred.

Lost or Damaged Packages

We carefully package every order, but once a package leaves our hands, it is handled by the shipping carrier.

If your package arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged packaging and item(s)
• A description of the issue

We will do our best to assist and help find a resolution.

International Orders

International customers are responsible for:

• Any customs fees
• Import taxes
• Duties or additional charges required by their country

The Wishing Wardrobe is not responsible for delays caused by customs or international carriers.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes can be made once an order has entered processing or shipped.

A Note from The Wishing Wardrobe

Thank you for supporting our small business. Every order means so much to us, and we truly appreciate your patience while we carefully prepare each package. We hope your new goodies bring you comfort, joy, and a little bit of magic. 💕